ORDERS x SHIPPING
I do not live in the U.S. Can I order online?
Yes! We ship worldwide! However, the only currency we currently accept is U.S. Dollars.
How much does shipping cost?
Shipping for orders within the U.S. is $7 for your first item + $2 for each additional item. For example, the total shipping costs for an order consisting of a single item is $7; for an order of 2 items is $9, for an order of 3 items is $11, and so on.
Shipping for orders outside of the U.S. is $20 for your first item + $5 for each additional item. For example, the total shipping costs for an order consisting of a single item is $20; for an order of 2 items is $25, for an order of 3 items is $30, and so on.
What shipping carriers do you use?
We use USPS Priority 2-3 Day shipping. We also offer signature confirmation for added security, available upon request only.
When will my order be shipped?
Please allow 7-10 business days for domestic orders and 10-21 business days for international orders.
Will I be emailed an order confirmation?
Yes! A confirmation e-mail will be sent once your order has been received.
Can I contact you directly with any questions concerning my order?
Yes! Our contact information can be found on our CONTACT page.
Can I track my order?
Yes! You will receive an e-mail with your tracking information as soon as it becomes available.
Do my billing and shipping address have to match?
For the protection of our valued customers, we do require that billing and shipping addresses match when placing an order.
What is your Return and Exchange Policy?
We cuurently do not accept returns.
Exchanges must be authorized before returning merchandise. Please contact our customer care team by e-mailing firstname.lastname@example.org using subject line "EXCHANGE" within 14 days of the delivery date of your order. Clearance merchandise that has been marked final sale can not be exchanged. Shipping fees are non-refundable, however, a return label will be provided for domestic orders. Please allow 7-10 business days to process exchange requests.
PAYMENT x DISCOUNTS
What type of payment methods do you accept?
We accept payment via PayPal and all major credit/debit cards.
Do you offer gift cards?
We do not offer gift cards at this time but hope to in the future.
Do you have any discount codes available?
We only offer discount codes during special promotions via our social media pages.
Do you re-stock your inventory?
We pride ourselves on innovation and exclusivity. We only stock once per collection, upon release. After the release of a collection, we switch gears and strive to provide an improved subsequent collection, so be sure to get it while it's hot!
How can I be informed of new releases?
Be sure to join our mailing list and follow us on Instagram, Twitter and Facebook! Our mailing list sign-up and social media links are located at the bottom center of this site in the footer area.
Where is Aviation Bay located?
Aviation Bay Clothing Co. has a home everywhere! But, we are headquarted in Panama City Beach, Florida.
Where are Aviation Bay products made?
Our products are handcrafted in the U.S.
JOINING THE TEAM
How can I get sponsored by Aviation Bay?
AVB&Co is a growing company and at the moment we are only sponsoring people we seek out. Please do not contact us for sponsorship. We will contact you if you meet our criteria.
How can I become a dealer inside the United States?
Our merchandise is currently exlcusive to our website, though you may direct any business inquiries to email@example.com
How can I become a model for Aviation Bay?
At the moment we are working exclusively with models that we seek out Please do not contact us for modeling work. We will contact you if you meet our criteria.
How can I get in contact with someone at Aviation Bay?
Our contact information can be found on our CONTACT page. Our customer service phone number will be active soon.